Segamat Municipal Council (MPS) is committed to providing efficient, responsive and quality services to the public.

Members of the public may submit complaints, feedback or suggestions regarding municipal services through the following official communication channels.

Complaint Channels

1. Online Complaint – SISPAA

Submit your complaints through the Public Complaints Management System (SISPAA).

Please provide complete details of your complaint, including the location, description of the issue and supporting photographs, where applicable.

2. Telephone Complaint

Contact our Complaints Unit directly for assistance.

Tel: 07-906 3335

3. WhatsApp Complaint

Submit your complaints or feedback conveniently through our official WhatsApp channel.

WhatsApp: 018-782 4798

Operating Hours

Monday – Friday
8:00 AM – 5:00 PM

Complaints received outside operating hours will be attended to during the next working day, subject to the applicable procedures.

Important Information

To help us process your complaint efficiently, please provide:

• Your name and contact number.
• A clear description of the complaint.
• The exact location of the issue.
• Relevant photographs or supporting information, if available.

All complaints will be reviewed and referred to the relevant department for further action.

Segamat Municipal Council (MPS)

Your Feedback Matters, Our Commitment to Better Services.